Privacy Policy for Vami Roof Repair Ltd
Last Updated: March 2026
Data Controller: Vami Roof Repair Ltd. 2116 54 Ave SW, Calgary, AB T3E 1L7 Phone: (403) 390-3076 Email: [email protected]
1. Introduction
Vami Roof Repair Ltd. (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our roofing services or visit our website at vamiroofrepair.ca.
2. Information We Collect
We collect personal information that is necessary to provide you with roofing services. This includes your full name, email address, phone number, physical address (service location), and details about your roofing project. We may also collect payment information when processing invoices, photographs of your property for inspection and insurance purposes, and communication records including emails, texts, and voicemails related to your service.
Through our website, we use Google Analytics 4 (GA4) to collect anonymized usage data such as pages visited, session duration, device and browser type, and general geographic location at the city or region level. GA4 does not collect personally identifiable information.
3. How We Use Your Information
We use your personal information to provide roofing repair, inspection, and installation services; schedule appointments and site visits; prepare estimates and invoices; communicate with you about your project; assist with insurance claims documentation; comply with legal and regulatory obligations including WCB Alberta reporting; and improve our website and services.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Disclosure of Your Information
We may share your personal information with your insurance company when you request claims assistance, our insurance provider (Wawanesa Insurance) in the event of a claim, the Workers’ Compensation Board of Alberta as required by law, government or regulatory authorities when required by applicable law, and service providers who assist us with website hosting and analytics (subject to appropriate confidentiality agreements).
5. Cookies & Analytics
Our website uses Google Analytics 4 to understand visitor behaviour and improve our online experience. GA4 uses first-party cookies to distinguish unique users and sessions. These cookies do not identify you personally. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout) or by adjusting your browser’s cookie settings.
6. Data Security
We protect your personal information using reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. Our website uses SSL/TLS encryption for data transmitted between your browser and our server. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, provide ongoing warranty support, comply with legal and regulatory obligations, and resolve disputes. Service records and project documentation may be retained for up to seven years for warranty, insurance, and business purposes.
8. Your Rights Under PIPA
Under Alberta’s Personal Information Protection Act, you have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information (subject to legal and contractual obligations), withdraw consent for future collection or use of your information, and file a complaint with the Office of the Information and Privacy Commissioner of Alberta (OIPC) if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within 30 business days.
9. Third-Party Links
Our website may contain links to third-party websites such as Google Maps, review platforms, or supplier sites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. If we make material changes, we will make reasonable efforts to notify you.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Vami Roof Repair Ltd. Email: [email protected] Phone: (403) 390-3076 Address: 2116 54 Ave SW, Calgary, AB T3E 1L7
By using our services or website, you consent to the collection and use of your information as described in this Privacy Policy.